Underoutfit uses Tymely's AI agent to increase customer LTV and squash support costs

Underoutfit is an innovative and rapidly growing women's shapewear and undergarment retailer.

Partnering with Tymely, Underoutfit aimed to boost customer satisfaction, reduce costs, and enhance brand loyalty. Tymely's AI successfully handled complex inquiries, from product recommendations and exchanges to order updates, even converting return requests into exchanges.

The results tell the rest of the story:

10%

of returns converted to exchanges

28x faster resolution times

Tymely resolves 61% of Underoutfit’s tickets

CSAT improvement

Before

RESPONSE DISTRIBUTION

AVERAGE RATING

+3%

+3%

After

RESPONSE DISTRIBUTION

AVERAGE RATING

Before Tymely

Limited number of agents resulted in higher response times
Slower responses translated to lower customer satisfaction rates
Existing resources could provide full support during working hours only

After Tymely

Response times were 20x quicker
Faster responses led to higher CSAT
24x7 customer service coverage

"You can clearly see that customers are MUCH happier with how Tymely handles their inquiries.

Our customers receive responses to their inquiries within minutes generating many more 5 star reviews than previously."

Felix Leshno

Underoutfit Co Founder & CXO

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