How Dailylook Scales Premium Service with AI That Performs Like Their Best Agents
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Now Tymely’s AI agent fully resolves over 70% of our tickets end-to-end. It’s taken enormous pressure off the team and dramatically improved our Customer Satisfaction. From a cost perspective, Tymely has significantly helped us reduce costs without sacrificing quality. This is a big win for us.”
Eric Marston,
Co-founder, CTO & COO, Dailylook
Dailylook is an online, subscription-based personal styling service that helps women elevate their everyday style through curated outfits and personalized recommendations. As Dailylook grew, maintaining personal attention to each client became increasingly difficult. Response times were stretching into the next day, and scaling by hiring more agents wasn’t sustainable.
The Challenge
Customer service plays a central role in Dailylook’s retention strategy. Every interaction has the potential to build or break customer loyalty. But as their subscriber base expanded, ticket volume soared, and the team faced increasing pressure to respond faster while maintaining high quality.
They explored multiple AI solutions, from big platforms to startups, but none could handle the complex, nuanced requests that Dailylook’s stylists received daily. Most tools still escalated tricky cases to human agents, slowing down service and driving up costs.
The Solution
That changed with Tymely.
Tymely mapped Dailylook’s thousands of unique flows and undocumented edge cases, learning directly from real agent interactions to replicate their voice, tone, and decision-making. The onboarding was fast and low-effort, integrating seamlessly with Dailylook’s existing systems - even the homegrown ones.
The Results
With Tymely, Dailylook delivers the same premium, human-level experience but faster, more consistently, and more affordably than ever before.
Today, Dailylook’s customer service team can focus on what matters most, building relationships and loyalty, while Tymely handles the rest with the same level of quality and care the brand is known for.
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For us, Tymely has been a game-changer. If you’re thinking about AI for support, don’t settle for tools that make you do all the work. Tymely truly delivers customer service at the level your best agents would, at scale.
David Cox
Senior Manager of Client Services & Retention
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