An AI agent that your customers trust

Pay only for the tickets we resolve

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Tymely vs. competition

The latest development in AI and new Large Language Models (LLMs) give rise to a new type of AI for customer service - an AI Agent. While the existing AI chatbots provide only limited deflection of customer service inquiries, Tymely's AI agent can handle almost any ticket that your tier-1 agents handle and fully resolve it so that your customers won't have to.

Ticket Resolution

Full resolution of:

Other AI solutions

Simple informational inquiries

Inquiries that require simple actions

returns, exchanges, etc.

Redirect to self serve pages

Complex inquiries

edit order, apply coupon, change address

60%-80% of your tickets

building 5,000 workflows to cover all the edge-cases that chatbots ignore

Ticket Resolution

Full resolve

Other solutions

Simple informational inquiries

Inquiries that require simple actions

Redirect to self serve pages

returns, exchanges, etc.

Complex inquiries

edit order, apply coupon, change address

60%-80% of your tickets

building 5,000 workflows to cover all the edge-cases that chatbot ignore

Business Impact

Other AI solutions

Increase CSAT

Solving inquiries instantly, accurately, and with minimum back-and-forth, significantly improves CSAT

For simple inqueries

Create upsell opportunities

Maintain constant communication with the customer even after successful ticket resolution

Proactive reach-out to salvage sales

Turn returns into exchanges, reduce cancellation or turn them into store credit

White glove onboarding

Tymely builds, maintains and tests all your AI workflows so you can focus on your business

99.5% accuracy

Tymely’s real time 24/7 expert verification ensures no annoying bot misunderstandings

Business Impact

Other solutions

Increase CSAT

For simple queries

Solving the inquiries instantly, with minimum back-and-forth, and accurately, significantly improves the CSAT

Create upsell opportunities

maintain constant communication with the customer even after successful resolution

Salvage sales

turn returns to exchanges

White glove onboarding

Tymely builds, maintains and test all your AI workflow so you can focus on your business

99.5% accuracy

Tymely’s real time  24/7 expert verification ensures no annoying bot misunderstandings

Get both quality and low price

Providing high quality individual attention to each customer can become costly and seemingly unattainable. Some solutions provide automatic low-cost relief to the most repeated requests often in an alienated mechanical fashion.

Some solutions provide high quality human driven responses but in a costly and slow fashion. A perfect combination of quality, cost, timeliness, and individual attention would delight your customers.

Let's get it done. Together.

Try it now

Book a demo

What end customers say about Tymely’s service:

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Ellen was looking for a product recommendation

It was great and quick.

I am very thankful for people who know how to respond to the point.

She was GREAT. Thank you.

Ellen Hansley

5
/5

Tony wanted to change her shipping address

“Excellent. Customer service prompt and did exactly what I asked.

Very pleased”

Tony Farmer

5
/5

Maia needed a swift exchange

“Super duper service.

Immediately replaced a problem I had with newly purchased bra.

Love, love, love”

Maia Brennan

5
/5

Shelley wanted a different size

“She was great.

took care of my problem quickly and I appreciate that so much”

Shelley Bray

5
/5

Sarra wanted to return without spending too much time on it

“Really quick solution.

Excellent customer service”

Sarra Roach

5
/5

Kim wanted more specific product information

“Very helpful

and super responsive”

Kim Pittman

5
/5

Dani wanted us to cancel an order for her

“Quick and efficient!”

Dani Donovan

5
/5

Patricia wanted to update the address on her delivery

“Thank you so much for responding so quickly

and making the correction I needed to my address”

Patricia Higgins

5
/5

Christina forgot to use a coupon and needed help

“Super impressed

by the communication & great service!

Christina Thomas

5
/5

Carolyn wanted to return one of the items she bought

“She did a fantastic job!!”

Carolyn Rosario

5
/5

Barbara mistakenly purchased 2 items instead of 1

“Very fast, and encouraging.

Thank you!”

Barbara Blankenship

5
/5

Heidi wasn't sure about the status of her order

“She sent a very nice note!,

and very quicly too. Thank you.

Heidi David

5
/5

Vera needed some recommendation because the the item she wanted wasn't in stock

“Mindee responded to my email, within a few minutes, and thanked me for getting in touch with you.

I was surprised because it wasn’t even during regular business hours.”

Vera Blaese

5
/5

Jessica thought her package was lost until we helped find it

“Mindee replied quickly to my questions,

and gave me all the info I needed and more. A fantastic customer service experience"

Jessica Smith

5
/5

Olivia was looking for some product recommendation

“She was kind and attentive! really appreciated her help!

I really like the professional manner in which you conduct business. it is very refreshing!!!”

Olivia J Oneall

5
/5

It was great and quick.

I am very thankful for people who know how to respond to the point.

Ellen Hansley

5/5

“Excellent. Customer service prompt and did exactly what I asked.

Tony Farmer

5/5

“Super duper service.

Immediately replaced a problem I had with newly purchased bra.

Maia Brennan

5/5