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Calculators

Cost per ticket
Overall CS capacity

Cost per ticket

A comprehensive calculator for the cost per ticket of a customer support operation, including direct and indirect costs.

Overall CS capacity

A calculator for the ideal capacity of the CS team. Helps with seeing actual capacity vs. full capacity.

Overall CS Capacity Calculator

Direct Costs

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Calculate Capacity
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Monthly Inquiry Capacity:

108,000,000
tickets/
month

Cost Per Ticket Calculator

Direct Costs

Indirect Costs

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Calculate
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Cost Per Ticket:

3.9

Total Annual Customer Service Cost:

944,000

Customer support cost

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Ticket Capacity Calculator

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