A Whole New League of Retail Customer Service
Finally, an AI that supports customer service tickets much better than real agents
Infuse a whole different level of customer service into your retail
Tymely integrates with all your systems and uses Generative AI to automatically handle the most complex customer service inquiries (email & chat) end-to-end, including initiating refunds and exchanges, applying coupons, or any other action that agents take
Real-Time Expert Verification
Tymely’s experts verify each and every AI response in real-time before it is submitted. This results in better-than-human-level accuracy, while keeping the low-cost and high-speed of AI, 24×7
seamless integration with all your systems
100% Accuracy Guaranteed
Our native English-speaking customer-service experts verify each AI-generated response and add their human touch. This results in the empathetic and high-quality support that your customers dream of.
Easily Handle Surges
Scale up and down instantly, Easily control the amount of tickets handled by us. No agent training & onboarding required. No complicated processes. Simply pay per resolution.
20 Minutes First Resolution Time, 24/7
Surprise your customers with a timely service 24/7. We guarantee an average of 20 minutes First Resolution Time
Customer Service Visibility
Our AI will alert you on emerging issues that would have gone unnoticed, allowing you to address them before they impact more customers.
Hyper-personal responses
Deliver bespoke response tailored to each inquiry, according to your policy and brand’s voice, instead of common templates that just don’t cut it.
How it works
We build your service flows
At Setup, we take care of loading all your customer service flows, according to your policy and requirements.
We handle & act upon 80% of your tickets
We connect to your existing ticketing system and automatically detect the tickets you’d like us to handle.
We send a detailed response to the customer and take the necessary actions, such as refund or exchange, handling your tickets end-to-end.
Testimonials
“Our CSAT jumped by 45% instantly”
“Customers simply love the exceptional response time and the quality of service.”
Omer Enbar, Managing Director, Sensibo
Contact us
Tymely Inc | info@tymely.ai
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