As a full stack developer, you will be responsible for all the parts of our system visible to people, either internal or customers. Ultimately, you should be able to envision, architect, develop, and maintain our web applications and the long term strategy and technological directions in the front end realm, as well as to train other developers to be as proficient as you. 

Responsibilities

• Participate in the entire application lifecycle, focusing on coding and debugging
• Write clean code that is easy to share with other developers, maintain, and test
• Take a major part in defining aspects of development from appropriate technology and workflow to coding standards
• Liaise with developers, designers, and customers to identify new features
• Follow emerging technologies

Requirements:

• Proven work experience as a full stack or front-end developer
• 3+ years of React experience
• We also work with Nx, Amplify, and Python 
• Experience in building production-grade, cloud-native software (AWS preferred) with hands-on experience in cloud automation – advantage
• Passionate about writing clean, maintainable code that will be used and modified by others, and able to use and modify other developers’ work rather than recreate it

Reach out to us at careers@tymely.ai

As member of our first ever Customer Service team – you will have a great opportunity to make an impact on the everyday lives of just about anyone. If you really care about customer service, passionate about making people happy, and a fast learning – we want to hear from you!

You will:

• Provide written Customer Service responses to support our client’s customers
• Make sure customers are getting the best possible service
• Have an opportunity to be a part of our growing team from the very beginning

Requirements:

• At least 1 year of experience in hands-on customer service – MUST
• Great writing skills (Fluent and highly proficient in English) – MUST
• Ability to easily empathize with customers and understand their needs
• Ability and willingness to work on in shifts (we provide 24/7 service)

Reach out to us at careers@tymely.ai

We are looking to hire a Junior Product Analyst who will be responsible for developing and building automated conversation flows with the customers, based on the customers’ data.

You will have the chance to impact our product from its very beginning, by analyzing the customers’ data and policies and turning it into service flows, as well as overseeing the automated support system that we build as a whole.

• Transforming policies into flow charts by analyzing and understanding the customers’ data and policies
• Create and maintain a customer-facing service flow diagram
• Create the text that will be used for automated answers in Tymely’s solution
• Train annotators (employees who tag and perform analysis of email inquiries)
• Contribution to the product design

Requirements

• Great analytic skills with high logical ability – MUST
• Excellent English – MUST
• Previous experience as a Data Analyst – an advantage
• Previous experience as a customer service professional – an advantage
• Knowledge in SQL / programming – MUST
• Bachelor’s degree (information systems or equivalent) – MUST