Who we are

At Tymely we’re aiming to finally solve poor, slow, and annoying customer service, and increase customer happiness. We’ll do that by replacing over 10 million human customer service agents with AI. We just started a few months ago, have already partnered with major US brands, acquired a couple of design partners, and raised money from leading VC’s.

Our solution is high scale, has deep engineering and algorithmic challenges, and is impactful to the everyday lives of just about anyone. You’ll be working with a top-notch team (self-pat-on-shoulder) and receive a very competitive equity package (because that’s only fair).

Reach out to us at careers@tymely.ai

Full Stack Developer

As a full stack developer, you will be responsible for all the parts of our system visible to people, either internal or customers. Ultimately, you should be able to envision, architect, develop, and maintain our web applications and the long term strategy and technological directions in the front end realm, as well as to train other developers to be as proficient as you. 

Responsibilities

  • Participate in the entire application lifecycle, focusing on coding and debugging
  • Write clean code that is easy to share with other developers, maintain, and test
  • Take a major part in defining aspects of development from appropriate technology and workflow to coding standards
  • Liaise with developers, designers, and customers to identify new features
  • Follow emerging technologies

Requirements:

  • Proven work experience as a full stack or front-end developer
  • 3+ years of React experience
  • We also work with Nx, Amplify, and Python 
  • Experience in building production-grade, cloud-native software (AWS preferred) with hands-on experience in cloud automation – advantage
  • Passionate about writing clean, maintainable code that will be used and modified by others, and able to use and modify other developers’ work rather than recreate it

Reach out to us at careers@tymely.ai

Applied NLP Developer

As an applied NLP developer, you will be responsible for the NLP pipeline of our product. Ultimately, you should be able to train and deploy large scale, neural NLP models, to develop automatic tools to extract insights out of raw data, and relentlessly pursue the highest accuracy and quality possible in our realm.

Responsibilities

  • Build, train and evaluate state-of-the-art NLP models for various tasks.
  • Deploy models on a large scale cloud environment
  • Write clean code that is easy to share with other developers, maintain, and test
  • Liaise with developers, analysts, and customers to identify new features
  • Follow emerging technologies

Requirements:

  • Proven work experience as an NLP developer for at least 3 years
  • MSc/PhD – advantage
  • Hands on experience in building and deploying NLP models 
  • Cloud deployment experience – advantage
  • Passionate about writing clean, maintainable code that will be used and modified by others, and able to use and modify other developers’ work rather than recreate it

Reach out to us at careers@tymely.ai

    Customer Service Agent

    As member of our first ever Customer Service team – you will have a great opportunity to make an impact on the everyday lives of just about anyone. If you really care about customer service, passionate about making people happy, and a fast learning – we want to hear from you!

    You will:

    • Provide written Customer Service responses to support our client’s customers
    • Make sure customers are getting the best possible service
    • Have an opportunity to be a part of our growing team from the very beginning

    Requirements:

    • At least 1 year of experience in hands-on customer service – MUST
    • Great writing skills (Fluent and highly proficient in English) – MUST
    • Ability to easily empathize with customers and understand their needs
    • Ability and willingness to work on in shifts (we provide 24/7 service)

      Reach out to us at careers@tymely.ai

        Customer Success Manager

         

        We are looking for our very first Customer Success Manager!

        As a Customer Success Manager, you will be responsible for managing all aspects of the customer lifecycle from running the pilot, through onboarding, day-to-day customer management to cross-sell and upsell.

        Responsibilities:

        • End-to-end ownership of customer onboarding projects
        • Work with enterprise clients directly, providing monthly and quarterly reviews, periodical reporting and product education
        • Establish trusted advisor relationships with our customers, by providing the customer with best practices on how to use our products, and building strong and lasting relationships with stakeholders on the customer side at various levels
        • Set and implement Tymely’s customers success methodologies and processes – onboarding and product training of new customers, and overall responsibility for ongoing customer health, growth, and satisfaction.
        • Deeply understand Client’s service-flows, policies and system behavior, and then translate them into automated workflows, using the support of our analysts and R&D.
        • Understand Client’s business objectives, KPIs, and challenges, and tailor our solution to address them
        • Act as an advocate for client interests, sharing customer feedback with internal teams to ensure successful onboarding and ongoing customer value
        • Increase the retention and growth through successful renewals and expansion of usage across our customers
        • Understand the market trends and always keep up to date with the latest news and developments impacting our industry

           

          Requirements:

          • 5+ years customer success or account management experience in a SaaS or software company
          • Proven track record of working in a customer facing role
          •  Must be passionate about customers and the Customer Service field. Previous experience in managing customer services is a big advantage
          • Tech savvy – ability to technically present the company to its customers. The role requires the ability to have high-level technical conversations with customers – so this is a must.
          • Project management skills – proven ability to manage multiple projects simultaneously
          • Experience in working with CRM systems (Salesforce, Zendesk, Oracle, etc.)
          • Excellent verbal and written skills with strong communication, presentation, and interpersonal skills with proven experience in a direct client-facing role and specifically with C-level executives
          • Ability to prioritize, multi-task, and perform effectively under pressure
          • A high level of English

            Reach out to us at careers@tymely.ai

              Junior Product Analyst

               

              We are looking to hire a Junior Product Analyst who will be responsible for developing and building automated conversation flows with the customers, based on the customers’ data.

              You will have the chance to impact our product from its very beginning, by analyzing the customers’ data and policies and turning it into service flows, as well as overseeing the automated support system that we build as a whole.

              • Transforming policies into flow charts by analyzing and understanding the customers’ data and policies
              • Create and maintain a customer-facing service flow diagram
              • Create the text that will be used for automated answers in Tymely’s solution
              • Train annotators (employees who tag and perform analysis of email inquiries)
              • Contribution to the product design

               

              Requirements

              • Great analytic skills with high logical ability – MUST
              • Excellent English – MUST
              • Previous experience as a Data Analyst – an advantage
              • Previous experience as a customer service professional – an advantage
              • Knowledge in SQL / programming – MUST
              • Bachelor’s degree (information systems or equivalent) – MUST
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