Who we are

At Tymely we’re aiming to finally solve poor, slow, and annoying customer service, and increase customer happiness. We’ll do that by replacing over 10 million human customer service agents with AI. We just started a few months ago, have already partnered with major US brands, acquired a couple of design partners, and raised money from leading VC’s.

Our solution is high scale, has deep engineering and algorithmic challenges, and is impactful to the everyday lives of just about anyone. You’ll be working with a top-notch team (self-pat-on-shoulder) and receive a very competitive equity package (because that’s only fair).

Reach out to us at careers@tymely.ai

Full Stack Developer

As a full stack developer, you will be responsible for all the parts of our system visible to people, either internal or customers. Ultimately, you should be able to envision, architect, develop, and maintain our web applications and the long term strategy and technological directions in the front end realm, as well as to train other developers to be as proficient as you. 

Responsibilities

  • Participate in the entire application lifecycle, focusing on coding and debugging
  • Write clean code that is easy to share with other developers, maintain, and test
  • Take a major part in defining aspects of development from appropriate technology and workflow to coding standards
  • Liaise with developers, designers, and customers to identify new features
  • Follow emerging technologies

Requirements:

  • Proven work experience as a full stack or front-end developer
  • 3+ years of React experience
  • We also work with Nx, Amplify, and Python 
  • Experience in building production-grade, cloud-native software (AWS preferred) with hands-on experience in cloud automation – advantage
  • Passionate about writing clean, maintainable code that will be used and modified by others, and able to use and modify other developers’ work rather than recreate it

Reach out to us at careers@tymely.ai

Data Engineer

As a Data Engineer, you will be responsible for making data accessible and easy to work with for all internal users. You will be in charge of envisioning, developing, and maintaining data related tools, pipelines, and exploration utilities.

Responsibilities

  • Participate in the entire data flow lifecycle, focusing on ideating, coding, and debugging
  • Write clean code that is easy to share with other developers, maintain, and test
  • Take a major part in defining aspects of development from appropriate technology and workflow to coding standards
  • Work with data analysts and developers to identify new features and required capabilities
  • Follow emerging technologies
Requirements:
  • Proven work experience as a data engineer or backend develop in a data oriented organization
  • 3+ years of Python experience
  • Experience in building production-grade, cloud-native software (AWS preferred) with hands-on experience in cloud automation – advantage
  • Passionate about writing clean, maintainable code that will be used and modified by others, and able to use and modify other developers’ work rather than recreate it
Reach out to us at 

Applied NLP Developer

As an applied NLP developer, you will be responsible for the NLP pipeline of our product. Ultimately, you should be able to train and deploy large scale, neural NLP models, to develop automatic tools to extract insights out of raw data, and relentlessly pursue the highest accuracy and quality possible in our realm.

Responsibilities

  • Build, train and evaluate state-of-the-art NLP models for various tasks.
  • Deploy models on a large scale cloud environment
  • Write clean code that is easy to share with other developers, maintain, and test
  • Liaise with developers, analysts, and customers to identify new features
  • Follow emerging technologies

Requirements:

  • Proven work experience as an NLP developer for at least 3 years
  • MSc/PhD – advantage
  • Hands on experience in building and deploying NLP models 
  • Cloud deployment experience – advantage
  • Passionate about writing clean, maintainable code that will be used and modified by others, and able to use and modify other developers’ work rather than recreate it

Reach out to us at careers@tymely.ai

    Business Operations

    Job Description

    We are looking for our very first Office & Business Operation manager to oversee staff, implement procedures, maintain administrative systems, and work closely with the CEO and the team in order to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness and communication.

    In this role, you will:

    • Handle all the business-related issues for the CEO
    • Communicate daily with partners, and vendors while exhibiting the highest degree of professionalism, courtesy and diplomacy
    • Serve as the point person for all administration and operations needs, ensure smooth office operations to enhance employees positive experience
    • Execute any office related projects – such as office moves, decorations and renovations
    • Responsibility for all HR-related administrative and operational processes (Finance, Legal, Recruitment, Onboarding and offboarding).
    • Responsibility for the wellbeing experience of the employees

     

    Requirements

    • At least 1-2 years of experience in Business operations positions or similar roles (fast pace environment – big plus)
    • Former experience as Business operation manager, HR, Finance or Legal Administration –  advantage
    • Strong problem-solving skills, ability to prioritize among many conflicting needs, advocate a course of action with a strong sense of ownership, and ability to deliver
    • High-level competency with Microsoft Office Suite (MS Excel in particular)
    • Smiling attitude and positive approach
    • Excellent verbal and communication skills. Work fluently and confidently in Hebrew and English.
    • Excellent time management skills and ability to multitask and prioritize work

      Customer Service Agent

      As member of our first ever Customer Service team – you will have a great opportunity to make an impact on the everyday lives of just about anyone. If you really care about customer service, passionate about making people happy, and a fast learning – we want to hear from you!

      You will:

      • Provide written Customer Service responses to support our client’s customers
      • Make sure customers are getting the best possible service
      • Have an opportunity to be a part of our growing team from the very beginning

      Requirements:

      • At least 1 year of experience in hands-on customer service – MUST
      • Great writing skills (Fluent and highly proficient in English) – MUST
      • Ability to easily empathize with customers and understand their needs
      • Ability and willingness to work on in shifts (we provide 24/7 service)

        Reach out to us at careers@tymely.ai

          Customer Success

          Job Description

          Tymely develops an AI solution (based on NLP) that automatically handles customer support emails (e.g. “I’d like to exchange the size of my pants”) with a human-level accuracy, and sets a new standard for customer service.

          In this role, you will:

          • Assume end-to-end ownership of customer onboarding projects
          • Work with enterprise clients directly, providing monthly and quarterly reviews, periodical reporting and product education
          • Establish trusted advisor relationships with our customers, by providing the customer with best practices on how to use our products
          • Set and implement Tymely’s customers success methodologies and processes – onboarding and product training of new customers, and overall responsibility for ongoing customer health, growth, and satisfaction.
          • Deeply understand Client’s service-flows, policies and system behavior, and then translate them into automated workflows, using the support of our analysts and R&D.
          • Understand Client’s business objectives, KPIs, and challenges, and tailor our solution to address them
          • Act as an advocate for client interests, sharing customer feedback with internal teams to ensure successful onboarding and ongoing customer value
          • Increase the retention and growth through successful renewals and expansion of usage across our customers
          • Understand the market trends and always keep up to date with the latest news and developments impacting our industry

           

          Requirements

          • 3+ years customer success or account management experience in a SaaS or software company
          • Proven track record of working in a customer facing role
          • Must be passionate about customers and the Customer Service field. Previous experience in managing customer services – advantage
          • Tech savvy – ability to technically present the company to its customers. The role requires the ability to have high-level technical conversations with customers – must.
          • Project management skills – proven ability to manage multiple projects simultaneously
          • Experience in working with CRM systems (Salesforce, Zendesk, Oracle, etc.)

              Reach out to us at careers@tymely.ai

                Junior Product Analyst

                Job Description

                We are looking to hire a Junior Product Analyst who will be responsible for developing and building automated conversation flows with the customers, based on the customers’ data.

                You will have the chance to impact our product from its very beginning, by analyzing the customers’ data and policies and turning it into service flows, as well as overseeing the automated support system that we build as a whole.

                • Transforming policies into flow charts by analyzing and understanding the customers’ data and policies
                • Create and maintain a customer-facing service flow diagram
                • Create the text that will be used for automated answers in Tymely’s solution
                • Train annotators (employees who tag and perform analysis of email inquiries)
                • Contribution to the product design

                 

                Requirements

                • Great analytic skills with high logical ability – MUST
                • Excellent English – MUST
                • Previous experience as a Data Analyst – an advantage
                • Previous experience as a customer service professional – an advantage
                • Knowledge in SQL / programming – MUST
                • Bachelor’s degree (information systems or equivalent) – MUST
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